🔒 Privacy
Privacy Policy
Last updated: January 1, 2026 · Effective: January 1, 2026
Your privacy matters to us. This Privacy Policy explains how SeatixOfficial ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website and services. By using our platform, you consent to the practices described in this document.
We collect information necessary to process your ticket orders and provide our services. This includes:
| Category |
Data Collected |
Purpose |
| Account Data |
Full name, email address, phone number, password (hashed) |
Account creation & authentication |
| Order Data |
Billing address, order history, selected matches |
Ticket fulfillment & support |
| Payment Data |
Transaction ID (via PayPal — we do not store card details) |
Payment verification |
| Technical Data |
IP address, browser type, device info, pages visited |
Security & analytics |
| Communications |
Messages sent through our contact/support forms |
Customer support |
We do not collect sensitive data such as government ID numbers, racial or ethnic origin, or health information.
We use the data we collect for the following purposes:
- Order processing — To confirm purchases, deliver tickets, and handle post-sale support.
- Account management — To create and maintain your user profile and order history.
- Communications — To send order confirmations, delivery updates, and support responses.
- Security — To detect fraudulent activity, unauthorized access, and maintain platform integrity.
- Analytics — To understand how users interact with our site and improve the user experience (aggregated, anonymized data only).
- Legal compliance — To fulfill our legal and regulatory obligations.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We only share your personal data in limited circumstances:
- Payment processors — Your order and contact details are shared with PayPal solely to process your payment. PayPal's own privacy policy applies to data they receive.
- Ticket delivery — Shipping details may be shared with courier services for physical ticket delivery.
- Legal obligations — We may disclose your data if required by law, court order, or government authority.
- Business transfers — In the event of a merger or acquisition, your data may be transferred to the successor entity.
We never sell your personal data. Third parties we work with are contractually obligated to use your data only for the specific services they provide to us.
We use cookies and similar technologies to improve your experience on our website:
- Essential cookies — Required for the website to function (e.g. session management, login state). These cannot be disabled.
- Analytics cookies — Help us understand traffic patterns and improve our pages. Used in anonymized form only.
- Preference cookies — Remember your language and display preferences.
You can control cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to make purchases.
We implement industry-standard security measures to protect your personal data:
- All data transmitted between your browser and our servers is encrypted via HTTPS/TLS.
- Passwords are stored using one-way cryptographic hashing (bcrypt). We never store plaintext passwords.
- Payment transactions are handled entirely by PayPal — we do not process or store card details on our servers.
- Access to user data is restricted to authorized personnel only, on a need-to-know basis.
Despite these measures, no system is completely immune to security breaches. In the unlikely event of a data breach affecting your rights or freedoms, we will notify you and relevant authorities as required by law.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:
- Account data — Retained for the lifetime of your account. You may request deletion at any time.
- Order data — Retained for 7 years to comply with financial record-keeping regulations.
- Support communications — Retained for 2 years after resolution.
- Technical/log data — Retained for up to 90 days for security and debugging purposes.
When data is no longer needed, it is securely deleted or anonymized.
Depending on your location, you may have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you.
- Rectification — Request correction of inaccurate or incomplete data.
- Deletion — Request erasure of your personal data ("right to be forgotten"), subject to legal retention obligations.
- Portability — Request your data in a structured, machine-readable format.
- Objection — Object to the processing of your data for direct marketing purposes.
- Withdrawal of consent — Withdraw any consent you have previously given at any time.
To exercise any of these rights, contact us at seatix26@hotmail.com. We will respond within 30 days.
Our services are intended for users aged 18 and older. We do not knowingly collect personal data from children under 18. If we become aware that a child has provided us with personal information, we will delete it promptly.
If you believe a child has submitted personal data to us, please contact us immediately at seatix26@hotmail.com.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For significant changes, we will notify registered users via email.
Continued use of SeatixOfficial following a policy update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.